What about Bob? (or why you won’t want to miss our customer panels at RSuiteUC16)

Posted by David M. Turner on Aug 26, 2016 11:19:41 AM

I do a lot of research and reading on the topic of customer success.  As a result, quotes like these often find their way to a sticky-note, my computer desktop, or a post on Slack:

  • When the customer comes first, the customer will last.” (Robert Half)

  • “What’s important is the progression from an organization that targets customers to extract value from a customer base to a fully customer-centric firm that excels at delivering value based on a deep understanding of customers’ needs, wants, and desires." (Robert G. Thompson)
  • “Whatever your business is, talk to your customers and provide them with what they want. It makes sense.” (Bob Bowman)
Inspired by these quotes, one of the things I’m most excited about at the upcoming RSuite User Conference is our customer panels.  We have one panel to feature newer customers and another composed of veteran clients and I’m downright PUMPED about what I’m going to hear.

Of course, if you have some stake in RSuite, these sessions will be equally or perhaps even more valuable to you.  Below are 3 key reasons why YOU can get "stoked" about these customer panels, too.

Note: you may have noticed (as I did) that my quotes above were all by guys named “Robert.” Keeping in the spirit, I decided to organize my key takeaways below based on famous quotes by other guys named Robert!  So have some fun as you read and see how well you know these famous Roberts…

Two roads diverged…

Whether you’re ahead, behind, or on the same version of RSuite as the panelists, it won’t take long to see that no two clients use RSuite in the same way.  You can take advantage of this fact by getting this sneak peek into how these other organizations prioritize/incorporate new functionality and how they creatively solve many of the same challenges you face.  Attending these panels will give you an unprecedented opportunity to collect ideas and really understand how RSuite has made all the difference.

The best laid schemes…

Another common theme in every RSuite implementation is that enterprise software projects don’t always go exactly as planned…and that’s okay. These customer panels will show you, little Mouse, you are not alone! <grin> Whether you are still considering RSuite or are in your nth phase of development, the experience of others in these panels can become your guide – giving you a huge advantage in your next project and helping you to create success more quickly.

Gotta whole lotta love…

Probably the best thing about these sessions is that you get to hear about real results and real NUMBERS and why these customers LOVE RSuite.  Baby, I’m not foolin’…this technology is making a huge difference for clients in tangible ways and these sessions will get you pumped about the possibilities.


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Join the RSI team and more than 100 publishing executives on Wednesday and Thursday, September 21st and 22nd.

The RSuite User Conference highlights include talks by RSI executives and product leaders, technical lightning rounds, and customer panels. Attendees will also have the ability to schedule one-on-one meetings with members of the RSuite engineering team. You'll have the opportunity to hear from both new and experienced RSuite customers, learn what their goals were when they first began using RSuite and learn what their successes look like today.

You can catch these sessions in the morning and afternoon.

Space is limited.

Register Now

 

Topics: #RSuiteUC16, RSuite, rsuite5, #ImplementingRSuite, #PlanVsReality

Beyond the Basics of Content Management

Posted by Lisa Bos on Aug 19, 2016 12:34:59 PM

While preparing for my upcoming session at #RSuiteUC16, it struck me how much fun I’ve been having with technology lately.  While I’ve loved pushing RSuite CMS to new limits for a long time now (we started development way back in 2004), today we find ourselves in an exciting place.

We’ve reached a place with both the RSuite technology and our customers where we can really get serious about going beyond basics of content management.

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Possible…and now practical

In the past, some features and functionality in CMS may have been possible, but they simply weren’t practical.  Customers were busy trying to establish direction, establish infrastructure, and change culture.  They didn’t have head space or time for more advanced functionality. And technology integrations and customizations were not always friendly.

As I look around today, everything has gotten easier.  The CMS user base (and management) today just seem to “get it” more; they know what they want to achieve and are far more adaptable to change.  At the same time, technology – RSuite and other software – has become increasingly “out of the box,” which is simplifying everything.   Projects are easier, empowering organizations to leap ahead to those cool new applications that can really change their business.

Future Glimpses

So that’s the backdrop for my session at #RSuiteUC16.  We’re going to get people excited about the possible and practical in a quick look at the future, including:

  • Previews of functionality that has been recently completed or is coming soon, like
    • Out of the box workflow reporting
    • Easier ways for infrequent CMS users to access RSuite
    • Browser-based editors that users love
    • Content exploration driven by semantic metadata
  • A sneak peek at our product roadmap, including improvements to scalability and security.
  • An understanding of how we’re setting priorities (and how you can get involved).

Final Thoughts

If you have an interest in RSuite, I hope you’ll consider coming to our User Conference next month.  Whatever your level of technical expertise, we’ve got you covered. 

What’s really inspirational about events like ours is that they get you to lift your head up.  For at least a day, nobody is asking you to put out fires, so you get the precious freedom to actually think about the longer term and where your business is headed.  You also get to meet and learn from people like you at other organizations – and share your own lessons learned.

And we get to show you how RSuite can help… <grin>


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Topics: #RSuiteUC16, RSuite 5, #ProductRoadmap, #RSuiteCustomers

User Conference & Tech Day Agenda Announced

Posted by David M. Turner on Aug 12, 2016 10:00:00 AM


We've had a number of requests regarding the agenda for this year's RSuite Tech Day and User Conference in September.  I'm pleased to say the details have arrived!

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Feel free to tweet this, post this, share this, email this, etc.  Most importantly, make sure you reigster to attend!

Register Now

Topics: #RSuiteUC16, ROI, #Progress, Tech day

Top 10 Reasons to Attend RSuiteUC16

Posted by David M. Turner on Aug 5, 2016 11:00:00 AM


We had some fun in a recent meeting with the "top 10" reasons to attend our upcoming RSuite User Conference.  Curious?  Check it out below...


So while the video was lighthearted and homemade and all, the event will actually be fantastic!  We're excited about the content and we're excited about our attendee list so far.The full agenda will be revealed in the next week or so, but a few of the highlights include:

  • Customer Panels
  • Ask an Expert Sessions
  • "Lightning Round" Demos of New Functionality
  • XML Editing Tools Discussion
  • Exploring Workflows in RSuite

Don't miss out!

Register Now

 


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2016 User Conference & Tech Day
September 21st & 22nd
The Hub CityView, Philadelphia

 

Topics: RSuite, #RSuiteUC, #RSuiteUC16, Tech day

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