I do a lot of research and reading on the topic of customer success. As a result, quotes like these often find their way to a sticky-note, my computer desktop, or a post on Slack:
- “When the customer comes first, the customer will last.” (Robert Half)
- “What’s important is the progression from an organization that targets customers to extract value from a customer base to a fully customer-centric firm that excels at delivering value based on a deep understanding of customers’ needs, wants, and desires." (Robert G. Thompson)
- “Whatever your business is, talk to your customers and provide them with what they want. It makes sense.” (Bob Bowman)
Inspired by these quotes, one of the things I’m most excited about at the upcoming
RSuite User Conference is our customer panels. We have one panel to feature newer customers and another composed of veteran clients and I’m downright PUMPED about what I’m going to hear.
Of course, if you have some stake in RSuite, these sessions will be equally or perhaps even more valuable to you. Below are 3 key reasons why YOU can get "stoked" about these customer panels, too.
Note: you may have noticed (as I did) that my quotes above were all by guys named “Robert.” Keeping in the spirit, I decided to organize my key takeaways below based on famous quotes by other guys named Robert! So have some fun as you read and see how well you know these famous Roberts…
Two roads diverged…
Whether you’re ahead, behind, or on the same version of RSuite as the panelists, it won’t take long to see that no two clients use RSuite in the same way. You can take advantage of this fact by getting this sneak peek into how these other organizations prioritize/incorporate new functionality and how they creatively solve many of the same challenges you face. Attending these panels will give you an unprecedented opportunity to collect ideas and really understand how RSuite has made all the difference.
The best laid schemes…
Another common theme in every RSuite implementation is that enterprise software projects don’t always go exactly as planned…and that’s okay. These customer panels will show you, little Mouse, you are not alone! <grin> Whether you are still considering RSuite or are in your nth phase of development, the experience of others in these panels can become your guide – giving you a huge advantage in your next project and helping you to create success more quickly.
Gotta whole lotta love…
Probably the best thing about these sessions is that you get to hear about real results and real NUMBERS and why these customers LOVE RSuite. Baby, I’m not foolin’…this technology is making a huge difference for clients in tangible ways and these sessions will get you pumped about the possibilities.
Join the RSI team and more than 100 publishing executives on Wednesday and Thursday, September 21st and 22nd.
The RSuite User Conference highlights include talks by RSI executives and product leaders, technical lightning rounds, and customer panels. Attendees will also have the ability to schedule one-on-one meetings with members of the RSuite engineering team. You'll have the opportunity to hear from both new and experienced RSuite customers, learn what their goals were when they first began using RSuite and learn what their successes look like today.
You can catch these sessions in the morning and afternoon.
Space is limited.
@MarkLogic
